Responsibilities

• To take ownership and perform retention of designated key accounts while continually soliciting new business from these accounts to increase the market share.

• To manage the account’s yield through continually seeking improvement in procedures and services to create more efficient and cost effective operations.

• Achieve 100% coverage on customers’ logistics decisions within the organization.

• To uncover customer requirements, qualify opportunities and propose right solution.

• Making regular contacts and safeguard strategic relationships with the designated accounts.

• Manage account’s performance and customer satisfaction through conducting regular performance/ service review with customers.

• To maintain and update account’s DLSOP and tariff accurately and timely.

• Comply with the preset account documentation processes and productivity standards.

• To assist with collection on invoices that has past due credit terms.

• International travel when necessary to branch offices, customer field offices, and support customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction.

• To achieve budgeted revenue targets and account share objectives.

•  Continually seek opportunities for service enhancement and improved tactical management.

• Increase our share of customer business on an annual basis.

• To take up additional tasks/ projects as required to meet the Company’s needs

Requirements

• University graduate with minimum 3 years’ of relevant logistics/freight forwarding or account management experience.

• Or diploma graduate with minimum 5 years’ relevant logistics/freight forwarding or account management experience Ability to define, develop and document business processes and procedures.

• Good working knowledge in computer software applications including E-Mails, Excel, Word and PowerPoint.

• Demonstrated customer service skills, project management skills, problem-solving skills, and proven interpersonal skills.

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