Accounts Manager
Responsibilities
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To take ownership and perform retention of designated key accounts while continually soliciting new business from these accounts to increase the market share.
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To manage the account’s yield through continually seeking improvement in procedures and services to create more efficient and cost effective operations.
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Achieve 100% coverage on customers’ logistics decisions within the organization.
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To uncover customer requirements, qualify opportunities and propose right solution.
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Making regular contacts and safeguard strategic relationships with the designated accounts.
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Manage account’s performance and customer satisfaction through conducting regular performance/ service review with customers.
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To maintain and update account’s DLSOP and tariff accurately and timely.
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Comply with the preset account documentation processes and productivity standards.
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To assist with collection on invoices that has past due credit terms.
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International travel when necessary to branch offices, customer field offices, and support customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction.
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To achieve budgeted revenue targets and account share objectives.
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Continually seek opportunities for service enhancement and improved tactical management.
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Increase our share of customer business on an annual basis.
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To take up additional tasks/ projects as required to meet the Company’s needs
Requirements
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University graduate with minimum 3 years’ of relevant logistics/freight forwarding or account management experience.
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Or diploma graduate with minimum 5 years’ relevant logistics/freight forwarding or account management experience Ability to define, develop and document business processes and procedures.
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Good working knowledge in computer software applications including E-Mails, Excel, Word and PowerPoint.
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Demonstrated customer service skills, project management skills, problem-solving skills, and proven interpersonal skills.
Kindly attach Resume with a recent photograph